Account Executive

Playeur is home to passionate people who value our mission -- support and empower creators to create videos in the modern era. Integrity and inclusiveness are a critical part of how we get there. We believe that with integrity, and inclusiveness comes a better platform, one that creators can call home. Everyone here is committed to making Playeur a fair and supportive online video platform.

What you'll be doing

• Provide the highest level of customer service to clients both internal and external, as a key point person for the content creators.
• Independently onboard and manage complex, strategic accounts from start to finish
• Keep sales and marketing apprised of all key issues, updated and relevant data. 
• Able to effectively communicate messaging of key issues to clients
• Work with Ad Operations to troubleshoot live campaigns
• Identifies product bugs/issues, troubleshoots to identify the source, and updates teams of status/resolution.
• Expert of all Playeur's products and a strong foundation of technical knowledge and site features. Product source and knowledge base for other departments when needed
• Collects customer feedback to improve process and planning
• Provides recommendations for upsell opportunities to creators.

What you should have

• 3+ years of online customer service experience
• 3+ years in a sales role
• Experience helping clients execute custom-branded campaigns
• Excellent written, presentation and oral communication skills
• Able to proactively troubleshoot and problem solve quickly and though the proper escalation process
• Working knowledge of Microsoft Office: PowerPoint, Excel, and Word. Keynote knowledge a plus.
• Works well with others in a high-energy environment.

Bonus Points

• Being a content creator yourself is a strong asset
• Experience publishing, editing videos is an asset
• Experience using ZenDesk or similar software.